Meteor Arcade
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    Refund Policy

    Last updated: June 27, 2026

    Meteor Arcade is operated by Khaled Matar (the "Seller"). Payments for subscriptions and credit top-ups (Spark) are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"). This Refund Policy describes when and how you can request a refund for a purchase made on meteorarcade.com.

    1. 14-Day Money-Back Guarantee

    We offer a 14-day money-back guarantee on all paid plans (Start, Pro) and on Spark credit top-ups. If you are not satisfied with your purchase, you may request a full refund within 14 days of the original transaction date.

    2. How to Request a Refund

    All refund requests are handled by Paddle, our payment provider. You can request a refund in one of the following ways:

    • Visit paddle.net and look up your order using the email address you used at checkout.
    • Use the link included in the receipt email sent by Paddle after your purchase.
    • Contact us via our contact page and we will help you start the refund.

    3. Subscription Cancellations

    You can cancel a subscription at any time from the customer portal link included in your Paddle receipt. After cancellation, you keep access to your paid features until the end of the current billing period. We do not charge cancellation fees.

    4. Refunds for Credits and Subscriptions

    Spark credits are consumed the moment you use them in AI Studio to generate or edit a game. Because generation is a real-time digital service, spent credits are considered delivered and are not eligible for refund. The 14-day money-back guarantee applies only to the unused portion of a credit top-up.

    Subscriptions are billed in advance for the upcoming billing period. The 14-day money-back guarantee applies to the first subscription payment if you have not substantially used the paid features during that period. Subscription renewals can be cancelled at any time from your Paddle receipt to stop future billing.

    5. Processing Time

    Once approved by Paddle, refunds are typically returned to the original payment method within 3–10 business days, depending on your bank or card issuer.

    6. Contact

    For questions about this policy, contact us through our contact page.